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Terms & Conditions

The website, created and placed under the custody of the company under the name “KIM BAUHAUS WIFE DIM.MORTOGLOU & CO L.P.” , that offers its services under the following terms. The visitor of the site' is required to read carefully and proceed to use the services the site offers only if he completely accepts them.

1.) Access/ Contact

The Company "KIM BAUHAUS WIFE DIM. MORTOGLOU & CO L.P. " provides to the visitors / users of the website  with e-commerce services, such as the possibility of purchasing products through e-commerce applications in  accordance with specific conditions that ensure the protection of Personal data provided from the use of these services, in accordance with the provisions of the domestic law (Presidential Decree 131/2003, Law No.2251 / 1994) and Community law. Visitor has access to the website by typing the address of the website «» in any web search engine. All existing and any new services included in are subject to these terms and conditions, unless explicitly stated otherwise.
The visitor / user of site has direct access to the contact information of the store "Mortoglou" and the website, where  are diplayedon the icon "Contact", such as the store's phone number, facsimile (fax) and electronic mail (e-mail).
Access to the pages / services does not imply any additional cost to the visitor / user, beyond the current tariff scheme for general access to the Internet, as interpreted by the relevant providers (ISP's),  that the customer pays the corresponding amount, on the basis of their agreement.

2.) User registration / Create Account

By registering to the site of the visitor confirms that he provides true and complete information on the data requested by the for access to content / services through the creation of a personal account.

2a) Sign up (member account)

The customer by clicking on the icon "create account" must fill  in a form, which contains the following information: First Name, Last Name, Company Name (for legal persons), Phone Number, Address, City, Country, Region, E-mail address (e-mail), Facsimile number (fax), Zip Code, Password (Confirm Password). At this stage the customer creates a personal account. The customer can also choose during the registration process and after completing the above, whether  to receive newsletters.

2b) Subscribe to newsletter  

Visitors of the website can subscribe to the newsletter by filling in the information provided in the corresponding form (icon "Subscribe to newsletter»). Visitors are requested to fill in their names and email addresses (e-mail). By subscribing to the newsletter (newsletter), the visitor will receive informative e-mail about products, offers and discounts in the shop. By registering ,the visitor automatically wins a 7% discount on all  products  purchased from the store.

2c) Create account

By creating account the users of have access to membership services .Once the visitor / user read and accept the terms of use , complete the registration process set by, and receive via e-mail confirmation on account creation he will have access to the account with the password received (password)  and use of the name (user name) he would appoint. Members should ensure both the exclusive use of their account and the absence of any unauthorized use of it and they remain solely responsible for all activities that occur under their account (user account). Members are recommended to ensure their formal exit from their account at the end of each session (Logout). In order to purchase products through e-commerce it is required to create a member account, according to the above provisions. Language of communication with the customer is  available in Greek and English.
The visitor / user / costumer who has already registered with,, is recognized in website as a registered member / or registered customer. In this case there is no need to re-fill the info form  in order to be able of making a purchase.
To facilitate the identification of the Customer / User the user  authorizes to transfer a file named “cookie” on customer’s computer hard disk, with only purpose this identification.
After creating the account, you can not delete it by yourself.  

3.) Order / Payment

Customer makes the order as described below. The validation of the order implies acceptance of conditions of sale.

3a) A customer interested in a website product follows the following procedure to complete the order: Click on the icon "basket" while checking your order information (colour, quantity, size, price, etc ... ) and then confirm the products selected by clicking the icon "buy".

3b) For first order, the customer is obliged to  fill out a form, which contains the following info: Name, Last Name, Company Name (for legal persons) Phone Number, Address, City, Country, Region, E-mail (e-mail) Facsimile Number (fax), Zip Code, Membership Card Code. At this stage the costumer creates his personal account.                                                                                      After you choose your preferred way of payment (non- Greece residents  will have to use a Pay pal account), you will be requested (after ascertaining the correctness of the information given with the choice of the product) to confirm permanently and irrevocably the order by clicking the icon "order confirmation".

3c) Payment

The payment is carried out by the cooperating bank websites which our site  will direct you automatically to make your payment.

For non- Greece residents the payment for the products will be made through Pay Pal.
When you use Pay Pal, your banking information will never be communicated to Pay Pal encrypts and protects your card number.

4.) Delivery Time (Delivery / Pickup):  


Once the availability of the products selected is checked , shipping will be made within 24 hours from the date of your order, through the General Post (courier company), for faster delivery to your place ( 1-2 days for any short distance locations and 5 days for all remote locations ).
Orders that take place during the weekend will be checked on Monday. You can be notified via e-mail about the progress of your order.


Once the availability of the products you selected is checked , shipping will be made within 24 hours from the date of your order, through the General Post, company (courier), for faster delivery to your place (3-4 business days for any short distance location and  8 business days for remote ones).
Orders that take place during the weekend will be checked  on Monday. You can be notified via e-mail about the progress of your order.


Once the availability of the products you selected is checked , shipping will be made within 24 hours from the date of your order.
Shipments abroad will be delivered in 1-3 days via the DHL Express. You can be notified via e-mail about the progress of your order.

5.) Return / Change / Replace

5a) All products purchased from the website can be returned for replacement / change (with the same or different size) or change / replace the product selection if there is available stock. The store also reserves the right to pursue refund policy.

Return and shipping costs is Free for the First Exchange. In any other case the customer will bear the return and shipping costs (which amounts to 5 euros). In any case the customer can contact with us for further proceedings having the right to choose a different product of equal or greater value. If the customer wish to make a change for the second time on the same product he would bear the return and shipping costs, which amounts to 5 euros, and will always run with our primary partner, the General Post.  


Each product change will be charged shipping costs which will amounts to 16,00 euros. The change will be made within 14 days of receiving at your place with the shipping company that will be indicated to you.
5b) Products returned should be kept in their original packaging. If for any reason the outer packaging bag is lost, you should necessarily use another bag of your choice in order to protect adequately the inner packaging.
5c) All footwear must be tested on carpet to avoid damages. Any product returned must be accompanied by all necessary documents received by the customer upon its reception. The new product chosen by the customer for change will be sent after receiving the initial one and provided that the store has checked that the above conditions are met. Recall that the product should be in its original condition (not used or damaged).
5d) The changes will be accepted provided that the customer will notify the store within 14 days of receipt.

6) Refund

 Refunds are subject to the following conditions:
- The product should be in the original packaging.
- The product should be in the original condition (as it was at the time of delivery to the customer) and not damaged or other defects.
- The customer should call the store or via e-mail to the website (details provided in the field "Contact" ") within 3 days of receipt.
- The product should be accompanied by the corresponding documents the costumer received in the receipt (receipt, invoice).
The refund will be made within 3 working days with a deposit into a bank account specified by the customer. The customer will bear the costs of returning the product.
Refund is possible only for purchases made electronically ( and does not apply to purchases from our stores.

7) Incorrect shipping product

If any customer has received a product different of their choice should be informed by phone or e-mail, shop or respectively, based on the information entered in the field "Contact" on our website, within 3 days of receipt. You will be given instructions for the return and replacement, which will not bear any extra costs for the costumer.

8.) Offers and Discounts

The store offers are posted on site, icon "Offers". No changes, and no refund policy will be accepted for products on offer. In sales period changes are normally accepted.

Offers are valid while stocks last.

Discounts and duration of these is determined by the competent bodies of the Greek Territory and for the period provided for in the relevant domestic legislation.

Offers are valid while stocks last. Offers Products which are no longer available will be labelled as "SOLD OUT" on their icon.

In any case is bound to notify by email or telephone the client who placed an order relating to non-available product.

9.) Prices / Shipping costs- VAT
9a) Transport costs / shipping costs borne by our store (ordering store) for shipping in Greece, on every first purchase product from the customer shipment will be free.

9b) Shipping costs in Cyprus and in other European Union countries amounts to 12 euros and the method of payment is via Pay Pal.

9c) The cost of products includes the respective current tax who lies. Prices are in euros including all taxes for Greece. If there is a change in the VAT rate, the price of products changes without prior notification.

To has the right to change prices at any time without prior notice but already ordered products will be priced at the price applicable at the time of inputting the order.

10) Personal Data

Use of information collected involves implementation of the commercial transaction you wish with our store, as also as sending information and offers for promotional purposes for the best possible service and your update. In order to provide you the relative offers and information , personal data may be analysed. recognizes the importance of security of electronic transactions and has taken all necessary measures to ensure maximum safety. All information which relate to personal data of users are safeguarded as confidential. We confirm that only authorized employees, who are the employees and agents of the company, have access to information and transactions, and only when necessary (e.g. for processing orders) within the handling of trainee contract. The personal data stated in the online store with the brand "MORTOGLOU SHOES since 1985"will be kept confidential and used solely by or affiliated with this business, to support, promote and execute the trading relationship. Natural and legal persons who cooperate with have the right to process the personal data that users enter into it, only at the level needed to provide support to the The customer orders will be filed by the company and will be kept on file for as long as required by the legislation governing the maintenance of books and records of traders (Code of Books and Records - Presidential Decree 186/1992).

11.) Services Operation

The supervisor company reserves the right to modify and / or discontinue temporarily or permanently some or all of services with or without notice to users / members and the right to discontinue the use of personal access to accounts services and / or terminate the access of content to users / members believed to have violated the afro mentioned terms of use.

The supervisor company also reserves the right to modify at any time and without notice, unilaterally the content and information contained on the website that is related to the posted products.

12.) Advertising / Other links (links)

The "K.I.M. BAUHAUS WIFE. DIM. MORTOGLOU & CO L.P. " has no responsibility for the communication of the users / members with third party services advertised on and for any commercial transaction that may arise from the relationship between them .
The " K.I.M. BAUHAUS WIFE. DIM. MORTOGLOU & CO L.P "does not control the availability, content, policy of protection of personal data, the quality and completeness of other web sites and pages that are referred through " links "or through advertising banners at www, and is not linked to them in any other way.

13.) Seller

13a) Limited company under the name "K.I.M. BAUHAUS WIFE. DIM. MORTOGLOU & CO L.P. ", located in the Municipality of Heraklion Crete (str. Zografou no. 11) and represented by the general partner, manager and legal representative, Catharina - Johanna  - Maria Bauhaus of Maidet , wife of. Dimitris Mortoglou, trader, resident of the Municipality of Heraklion, Crete.

13b) Terms of Sale

The sale is targeted at consumers with complete shipping address information.

All products featured on the website are available while stocks last.

The products are no longer available will be labelled as "SOLD OUT" on their icon.

Should the customer make purchase orders for unavailable product undertakes to notify him via email.

14.) Copyright

All elements of the website, visual or sound, including the underlying technology, including pictures, graphics, photographs, texts, services and all the files on this site are copyright, trademarks and service marks of "K.I.M. BAUHAUS WIFE. DIM. MORTOGLOU & CO L.P. ", are protected under the provisions of Greek and Community law and copyright law. Therefore, may not be wholly or partially sold, copied, modified, reproduced, republished, transmission or distributing in any way (exclusive property of

Recall the right of withdrawal in accordance with the legislation. The user has the right to withdraw from the purchase , made through, by a declaration addressed to the company “K.I.M. BAUHAUS WIFE. DIM. MORTOGLOU & CO L.P.”  Municipality of Heraklion Crete (str. Zografou no. 11), within 14 days of receipt and as long as the products are in their original state. The customer will bear the return costs .

15.) International Jurisdiction

For any claim that might arise from the transactions with non residential customers, forum hereby agreed to be the Greek Courts .

Visitor understands and agrees that is not responsible for any interference in the provision of the service, or any malevolent external interference or presence of virus. Also, each event identified as force majeure, completely exonerate from any liability (without prejudice the provisions of the Civil Code and the Law on the "Consumer Protection").