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Frequently Asked Questions

You can place your order through our website or by calling +30210 300 12 12 from Monday to Friday 09.00 to 21.00 and on Saturday from 09.00 to 16.00. You can also contact us and place your order through our live chat that is always available in our website.

You can trace your shipment by the waybill number that has been provided to you via email.

There is a chance you may receive the waybill number via email before your order is processed by the shipping company. You might have to wait a few hours before your waybill number is active online.

Your order will be shipped to you within 24 hours and you should receive the shipment in 1 to 3 workdays. 

Your shipping cost may vary, depending on the order cost and the country it is shipped to. Customs fee may occur. 

Such a request may result in an extra shipping cost. Usually, the delivery hours are within the common working hours of each region/state.

It depends on the time limit policy each shipping company has. Usually, your order will be available for delivery for 5 to 10 workdays.

You can either choose to pay via credit card or PayPal.

We accept Mastercard, Visa and Maestro Debit/Credit Cards.

You can change the size, the product or ask for a refund. The shipping cost may differ depending on your region. 

You have 14 consecutive days to place your request.

The refund process takes 1 to 3 workdays to be processed and completed, once the return has been received.

You can make any changes you desire within 24 hours.

This option is only available in Greece.

You can benefit from the 7% client discount by registering to our newsletter service for free. The discount only applies to products that aren’t already on discount.

Όλα τα προϊόντα του καταστήματος μας είναι γνήσια και η αυθεντικότητα τους αποδεικνύεται όπως και σε άλλα καταστήματα με την απόδειξη πώλησης, τα εμπορικά σήματα τις ετικέτες μαρκών τα κουτιά των προϊόντων και των 34 χρόνων της συνεχούς αναπτυσσόμενης πορείας μας με ισχυρή παρουσία 6 φυσικών καταστημάτων και ενός από τα μεγαλύτερα ηλεκτρονικά καταστήματα στην Ελλάδα.

All of our products are authentic and their originality is proven, like in every case, by the receipt and the trademark logos of each company. The 34 years of constant presence on trading and the 6 physical stores located in Heraklion, Crete combined with one of the most popular e-shop in Greece are some of the guarantees that accompany the quality of our products. 

Our stores are located in Heraklion, Crete, Greece.

This option is only available in Greece.

Our trained personnel can provide you with such information by contacting one of our representatives by email or by calling +30210 300 12 12.

There is a section on the checkout page that lets you use the coupon code if it is available for the product you have added in your shopping cart.